Manager – Process Excellence & Quality Assurance A leading BPO
Summary
Experience : 5 - 8 Years
Location : Bengaluru/Bangalore, Chennai, Pune
Compensation : Rupees 6,00,000 - 11,00,000
Education : UG - B.Com - Commerce PG - CA,MBA/PGDM - Finance
Industry Type : BPO/ITES
Role : QA/QC Mgr
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Posted Date : 11 Nov
Desired Candidate Profile
• Excellent communication & presentation skills. Should be able to communicate with external customers and senior leadership
• Knack for detailing, drilling down
• Systematic and planned approach to problem solving
• Look at issues from a business point of view & suggest solutions
• Ability to work with people and teams of diversified & different priorities
Job Description
Quality Assurance• Create and deploy Financial Controls across the process
• Monitoring / performing control testing
• Quality Score Card - Drive, Maintain, Analyze & Report
• CCRP & VOC - Tracking & action planning
• Facilitate Process base-lining during transitions and facilitate SLA adherence.
Process Excellence
• Deployment of Lean & Six Sigma Methodologies
• Facilitate Process base-lining during transitions and facilitate SLA adherence.
• Identify key opportunity areas for operations and drive quality projects with an objective to improve Process efficiency and effectiveness. (Six Sigma & Lean Projects)
• Formulate Improvement plans based on wastes & variations identified during analysis
• Contribute and present in client/customer reviews/meetings
• Initiate and best practice sharing across the team
• Spread continuous improvement culture and drive culture of data based decision making
• Embrace change and drive training on Six sigma to help develop Quality DNA within the vertical
Keywords: Green Belt / Black Belt Certified
Contact Details
Company Name: A leading BPO
Website: Not Mentioned
Executive Name: Garima Bhargava
Address: Not Mentioned
Email Address: info@peoplezone.in
Telephone: Not Mentioned
Reference ID: M-PE&QA
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